Return and Refund Policy

1. Return Eligibility

You may return items within 30 days of the purchase date. To be eligible for a return, your item must meet the following criteria:

  • Unused and in the original condition
  • In its original packaging with all tags and labels attached
  • Not marked as final sale or non-returnable

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service teamto request a Return Merchandise Authorization (RMA) number.
  2. Include your order number and a brief description of the issue.
  3. Once you receive your RMA number, securely package the item and include a copy of your invoice.
  4. Ship the item back to the address provided in your return authorization email.

3. Return Shipping Costs

we will be responsible for the return shipping costs

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow [ 5-10 business days] for the refund to appear in your account.

5. Exchanges

If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Sale or clearance items marked as non-returnable

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [ 7 days] of receipt. We will provide instructions for returning the item and will issue a replacement or refund based on your preference.

8. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:

AURA DESIGN
Email: s38797852@gmail.com
Phone: +447380817427
Address:

8206 Louisiana Blvd Ne, Ste A

Albuquerque,New Mexico

87113 USA